What I’ve been reading

A long list to catch up with.

Audiobooks first:

Star Island by Carl Hiaasen.  I’m a big fan of Hiaasen’s stuff, which is always funny, set in Florida, and generally angry about how people are despoiling a place that Hiaasen clearly loves.  In this book, Hiaasen takes on celebrity culture, focusing on a celebrity trainwreck on the Britney/Lindsay level.  Amusing stuff, though not his best.  (If you want to read Hiaasen, I’d recommend Skin Tight.)

– The Passage by Justin Cronin.  An interesting take on both vampire and end-of-the-world stories.  Genetic vampires are created by the military, and, surprise surprise, things go bad.  The first third of the book takes place before the world collapses, the second two thirds afterwards.  The characters, writing, and plotting are all excellent.  There’s clear indications that a sequel is to come, but the story stands rather well on its own.  Strongly recommended.

The Rise and Fall of the Third Reich by William Shirer.  Yeah, geeky, I know.  But it made for a surprisingly good audiobook.  But there was one strange consequence of reading it like this: I usually listen to audiobooks while driving.  Occasionally I lose focus on the book (imagine, paying more attention to the road than to what I’m hearing), but generally come back eventually and realize what’s going on.  (Though I had to stop listening to David Copperfield at one point because I found that it required more attention than I could muster while on the road.  Which is a good aspect of the book, to be sure.)

So I’d be listening to all the talk about Nazis, start to space out a little, and realize that I’m listening to the description of a really despicable, definitely non-PC, point of view.  Hey, I think, that’s really an awful way to look at the world!  Then I realize that the audiobook is describing something said by Adolph Hitler.  So I suppose one thing I gained from this book is a clear realization that Adolph Hitler was not a nice guy.  Who knew, right?

Good Omens by Neil Gaiman and Terry Pratchett.  A comic take on Biblical Armageddon, containing about the most endearing representation of the Antichrist that I’ve come across.  Particularly amusing if you remember the movie “The Omen.”

E-books on the iPad:

Anansi Boys by Neil Gaiman.  A reread of the sequel to American Gods. I like this one better than the original.  It includes moments that had me laughing out loud, both on original and second readings.  Strongly recommended.

The Fever by Sonia Shah.  A book about the science, history, and current status of malaria.  A fascinating read, though rather depressing, seeing as it strongly suggests that we’ll never manage to eradicate this scourge of a disease.

A Woman’s Crusade by Mary Walton.  This is a biography of Alice Paul, focusing on her efforts to get women’s suffrage passed.  Since Julie got her studio at the Lorton Workhouse, she has become fascinated with the story of the suffragettes who were once imprisoned there.  The leader of those suffragettes was a woman named Alice Paul, a fascinating and dynamic character who organized and led the more radical wing of the American suffrage movement.  Paul was a pioneer in the area of civil disobedience (the suffragists were the first to picket the White House), and a truly heroic woman who underwent torturous force feedings at the hands of authorities when she was imprisoned for leading the picketers.  The story of how she helped get the suffrage amendment passed is both fascinating and horrifying, and it’s a pity that her story is not better known.  Suffice to say that the suffragettes were not all the prim and stuffy old ladies of popular imagination.

Cryoburn by Lois McMaster Bujold.  I’m a huge fan of Bujold’s Vorkosigan series of character-driven science fiction.  This is the latest in the series.  It’s a fun read, full of rollicking adventure.  But it’s not one of her best.  I’d recommend it to a big fan of the series, but if you want to read Bujold, there’s better places to start.

Inside Straight, Busted Flush, Suicide Kings, edited by George R.R. Martin.  Once upon a time, there was a science fiction series called the Wild Cards books, which was a multi-author universe in which people gained superpowers.  But it was a distinctly real-world take on superpowers, in which having powers can be more pain than fun, and no one would seriously consider putting on purple tights to go out and fight crime.  These three books represent a new generation of the series.  I enjoyed them – they’re fun reads, though they tend to take themselves a little too seriously at times.  Still, it’s fun stuff.

And one on print:

Days of Darkness: The Feuds of Eastern Kentucky by John Ed Pearce.  I’ve started working on a set of rules for gunfight battles.  As part of this, I’m researching some real-life gunfights to serve as the basis for some scenarios.  This book is one source of such battles.

Eastern Kentucky was the site of several family feuds of the Hatfield-McCoy variety.  These included outsized personalities, vicious gunfights, and many many deaths.  This book was an entertaining read describing several of those feuds, and many of the battles.

I wasn’t thrilled with the prose style, which sometimes seemed a bit slapdash.  And at times it was difficult to keep track of all the personalities involved – a list of major figures in the various feuds would have helped a lot.  But the subject matter is fascinating and the stories moreso.  And I give the author credit for not trying to come up with a single catch-all explanation of why there was so much violence in that area: as he says, it wasn’t related to the Civil War (most of the veterans were from the same side, generally the Union), it wasn’t from being cut off from the rest of the world (some feuds took place in isolated counties, but some in places with railroad access), and not a matter of a bunch of illiterate hillbillies (several of the feudists were college-educated professionals, including a number of lawyers, doctors, and judges).  A fun read.

And that’s about it.  Oh, I’ve started a few other books, some of which I’m still reading.  And there’s at least one book that I’m not at liberty to discuss in a public forum.  But that catches me up to the end of the year.

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Catching up

Why hello, blog.  It’s been a while.  What have you been up to?  Really?  How interesting!

I’ve actually had a fairly eventful, and fairly busy, few months.  These have included much reading, and quite a bit of traveling.  I’m going to try to catch up here on what I’ve been up to.  But please be patient as the posts may well be describing things that happened some months ago now.

Anyway, on with the blogging!

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What I’ve been reading

I’m keeping up the reading tear…

Audiobooks first:

The Subtle Knife and The Amber Spyglass by Philip Pullman.  The second and third volumes of His Dark Materials, the series that started with The Golden Compass. I enjoyed both, though not quite as much as the first volume.  Still, recommended, and it is nice to read a young-adults story like this that does not pull its punches.

Proust was a Neuroscientist by Jonah Lehrer.  A non-fiction that argues that much of the findings of neuroscience were first considered by a set of artists ranging from Proust to Whitman to Woolf.  Interesting enough, but not terribly compelling.

And read on the iPad:

Innocent by Scott Turow.  I enjoy the world-weary tone of Scott Turow’s writing.  I greatly enjoyed his breakthrough novel, Presumed Innocent, back in the day.  I didn’t enjoy this one quite as much, but it was still an enjoyable read that kept me up late to find out what was really going on and what kind of legal shenanigans might ensue.

Alice’s Adventures in Wonderland by Lewis Carroll.  Somehow I never managed to read this, either in my own youth or when my kids were young.  But I’ve read it now.  My two biggest surprises: the Disney version stayed remarkably close to the story.  And just how short it was: I managed to read it in a couple of hours.  Still, justly a nonsensical classic that captures dream-logic better than just about anything else ever written.

Columbine by Dave Cullen.  Back when the Columbine shootings happened, I found them quite disturbing.  The shooters reminded me of many my friends from high school, and I could easily imagine, had they done something similar, the press coming up with similar reports.

I suppose I can now rest easily.  It turns out that the initial press reports were almost all wrong, and the shooters bore only the vaguest resemblance to my friends from those days.  In fact, as the book makes clear, almost everything that the press initially reported about the shootings was wrong.  The shooters were not part of the Trenchcoat Mafia.  They were not the regular victims of bullying.  They did not specifically target jocks, or Christians, or blacks.  Cassie Burnell did not affirm her belief in God just before being killed (it was another girl who affirmed her belief, and she survived).

While I found some flaws in the book (while it does a superb job of introducing the reader to the shooters and to some of the victims, most of the victims are not described at all; I found the level of detail about the day of the shooting to be insufficient), overall I found it to be a terrific read.

The Rolling Stones by Robert Heinlein.  Another old one that I never managed to read back in the day when I was devouring Heinlein by the truckload.  A fun little adventure and a good, quick beach read.

Sex at Dawn by Christopher Ryan and Cacilda Jetha.  An interesting read that argues that the evolutionary psychologist view of human sexuality is wrong.  That view is that males evolved to try to gain exclusive sexual access to their mates in order to ensure that the children they raise are their own, while women evolved to trade sexual favors for the long-term attention of a man who would help raise her children (or, as one chapter title has it, “Your mother is a whore”).  Instead, this book argues, back in the hunter-gatherer days humans were promiscuous, and monogamy only became common with the rise of agriculture.

The book makes a convincing case, citing evidence ranging from details of human anatomy (human testicles are much larger proportionally than those of monogamous primates), primatology (our nearest relations, the chimps and bonobos, are promiscuous), anthropology (the few hunter-gatherer tribes that have survived into the modern era tend to be non-monogamous), and sexual behavior (ranging from female sexual vocalization to the fact that men are more quickly sexually exhausted than women).  The one flaw with the book is that it spends all of its time arguing against the dominant view of human monogamy and against the specific scientists who hold it, and too little time laying out its own theory.  You get the evidence for their view as they argue against monogamy, but I would have liked to have them focus on their positive arguments instead of structuring the book against the anti-monogamy view.

(One of the best quotes from an author of the book, which I heard in an interview with him: the interviewer asked if he, who is married, is monogamous.  The response: “Our relationship is informed by our research.”)

The Murder of Roger Ackroyd by Agatha Christie.  I’ve never been a fan of Christie: I had only previously read one of her books, and in that one I figured out whodunnit and how while the murder was taking place.  But I decided to give this one a try, largely because it has a famous twist at the ending.  (I knew the twist going into the book.  But I’m not going to explain it here – look to Wikipedia if you must know.)  It was a fun read, and there were a number of minor mysteries that kept me guessing, even though I knew who the culprit was going in.  Impossible to say if I would have figured it out had I not known, but overall this left me willing to read more Christie at some point.

No Way Down by Graham Bowley.  I have a certain fondness for tales of great explorations.  One of my favorite books is The Last Place on Earth (also published with the title Scott and Amundsen) by Roland Huntford, about the race to be first to get to the South Pole.  No Way Down is about one particularly bad day on K2 in 2008, when a group of climbers, delayed on the way up, found that their prepared path down had been wiped out by an avalanche, leaving them to struggle to make it back alive.  Eleven of them died that day or soon after.

Written by a journalist and not a climber, the book lacks the first-hand knowledge of what it’s like to climb up into the death zone, knowledge that informs books like Jon Krakauer’s Into Thin Air.  And the book is limited by the fact that conflicting memories of survivors means that some things that happened that day cannot ever be known with certainty.  But overall, an excellent read: if you like real-life life-and-death adventures of those who would risk everything to climb a mountain or reach some obscure geographic point, you’ll enjoy this one.

American Gods by Neil Gaiman.  This is a re-read of a book that I first read soon after it came out about a decade ago.  A fun book set in an America in which aging versions of old gods, brought here by immigrants and then gradually forgotten, struggle to survive as best they can now that they have no worshippers to sustain them.  Not Gaiman’s best, in my opinion, but still a fun read.

Phew!  That’s a lot of reading!

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What I’ve been reading (quite a lot, actually)

I’ve recently gotten an iPad.  I’ll write on it at some point, but for now it’s worth noting that it’s led to my reading more.  So there’s quite a few volumes here to discuss.  Audiobooks first, then on with my readings.

Pontoon by Garrison Keillor.  While cleaning out my mother’s apartment, I found this as a set of disks.  I like Keillor’s Lake Wobegon stuff, so I brought it home and listened to it on my commute.  I did enjoy it – it’s fairly typical Keillor, all small-town doings with finely sketched eccentric characters doing unexpected things.  But interestingly, given how I came across it, it turned out to be largely about how one woman adjusts to the unexpected death of her mother, and the things she discovers about her mother.  So I enjoyed it, but I cannot deny that there were painful moments.

–  The Golden Compass by Phillip Pullman.  Also listened to on audiobook.  I was drawn to this having heard that it is an epic fantasy written by an atheist.  Sort of a Narnia for the atheist set, from what I heard.  I must say, I am not disappointed.  I greatly enjoyed the book and look forward to listening to the next two volumes of the series.

The book did one thing that impressed the hell out of me.  It sets up a world in which everyone has a “daemon,” or familiar animal, who is a constant companion.  While the book doesn’t explicitly state this, it’s pretty clear that the daemons are the souls of the individuals, reflecting their underlying personality and giving energy and spirit to the person.  An interesting concept.

Then, around halfway in, it becomes clear that a group of villains based on the Catholic Church (I told you Pullman was an atheist!) are experimenting with severing the connection between people and their demons.  The point-of-view character has her own connection threatened.  And the book does a masterful job of turning this into a major tragedy.  Even though the concept of demons is entirely fictional, the scenes showing them as being threatened (or, in some cases, separated) are incredibly moving.

All in all, strongly recommended.

David Copperfield by Charles Dickens.  I like Dickens, and I suppose I always meant to read this eventually.  And this is another cleaning-out-my-mother’s-apartment story: I found a copy of it there (I know she loved the book), so I decided to read it.  When I was around halfway done, I got the iPad and so switched over to reading it there.  And at one point I started listening to an audiobook of it, though I abandoned that effort shortly.

It’s standard Dickens: a diverse set of memorable characters, a quickly moving plot driven by much coincidence, much humor and much pathos, and an interesting window into the Victorian mindset.  (There’s one plot involving a young woman who runs off with a man who cannot, for various reasons marry her.  This is viewed as a tremendous tragedy, and she’s ruined.  What an awful worldview, that calls a woman running off for love “ruined” and views the man who runs off with her as a villainous seducer.)  Justly a classic, I loved the book.

But a note on the audiobook experience: when I’m listening to audiobooks, I generally do so while driving.  And occasionally my mind will wander before coming back as events in the book progress.  I found it impossible to attend to this book in that way: the story and prose is sufficiently dense, and a slight lapse of attention caused me to lose track of enough literary gems, that I quickly abandoned the attempt.  I may return to it at some point, having read the book through, but I could not have my first experience of David Copperfield be an audio one.

Game Change by John Heilemann and Mark Halperin, on the iPad.  An account of the 2008 campaign, focusing first on the primary battle between Obama and Hillary, then on the general election between Obama and McCain.  Very gossipy about the candidates and their staffs, very quick-moving, and very enjoyable.  I did love this book and strongly recommend it.

Overall, both Clinton and Obama came off well, McCain rather less so (his temper and tendency to shoot from the hip are both on prominent display).  The only major candidate who comes off really poorly is John Edwards, who is shown to be narcissistic, selfish, and at times delusional.

Space Cadet by Robert Heinlein, on the iPad.  Somehow I never read this one back in the days when I was devouring Heinlein books by the truckload.  But when I saw that it was available on the iPad, I decided to give it a shot.  A fun little story, though far from Heinlein’s best.  Not bad for a quick little read.

Too Big to Fail by Andrew Ross Sorkin, on the iPad.  This is an account of the near-collapse of the financial system in the spring, summer, and fall of 2008.  This isn’t the book I was hoping it to be – I was hoping to read a book that went into details on what caused the meltdown, to get a better understanding of the financial system.  Instead, this was a page-turning narrative of how the meltdown proceeded and what the financial industry leaders and government officials did to try to keep things afloat.  It read like a thriller, with major players trying hard to make deals before deadlines, some succeeding and surviving, others failing and seeing their firms go belly-up.  But not the book I wanted, but a fun read nevertheless.

My biggest surprise: just how involved the government was in driving the deals.  In some cases, Hank Paulson (treasury secretary) or Timothy Geithner (then chair of the New York Federal Reserve Bank, now treasury secretary) got the CEO’s of the financial corporations on the phone and ordered them to do deals of various sorts.  In some cases they called groups of the CEO’s to meetings and strong-armed them to do what they felt needed to be done to keep the system going.  Rather startling – you call this a free market?  But overall, probably a good thing that they did, else the entire financial industry might have collapsed, taking the world economy with it.

Recommended, though only if you want a narrative of what the players did over those frantic weeks, not if you want to understand how it all came about.

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And more…

I knew I was forgetting something in that last post.  I also read these over the last couple of months:

General of the Army: George C> Marshall, Soldier and Statesman, by Ed Cray.  A biography of George Marshall, Army chairman during WWII and the Secretary of State who gave the world the Marshall Plan.  A good biography of a great man.

Victorian London: The Tale of a City, by Liza Picard.  This fine book covers several aspects of what it was like to live in London during the Victorian era.  Everything from the smell of the city (pretty bad, especially before they put in the sewers in around 1860) to what people ate to how the different classes lived to the style of their funerals.  Full of lots of fascinating tidbits that call out for more research.  Strongly recommended, especially if you want to know more about this era.

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What I’ve been reading/listening to

Wolf Hall, by Hillary Mantel.  I listened to this one on audiobook.  I loved it.  It’s a historical fiction based in Henry VIII’s court focusing on Thomas Cromwell.  For the less historically-inclined, Cromwell was one of Henry’s advisors, raising to the post of Chancellor.  In most representations of Henry’s court, Cromwell comes off as a bad guy.  But not in this one: Cromwell is definitely the good guy, a humanist in a time when most people were anything but.  Interestingly, the bad guy is Thomas Moore, who is usually presented as a good guy.  Here he comes off as religiously intolerant, to the point of favoring the burning of heretics.

Mantel does an excellent job of drawing the major figures of Henry’s court, including Henry himself, Cromwell, Moore, the Bolelyn clan, Cardinal Woolsey, and several others.  I can’t recommend this one enough.

Abraham Lincoln, Vampire Hunter, by Seth Grahame Smith.  Then there’s this one, that I also listened to on audiobook.  If I had been reading it, I would have thrown it across the room in disgust after a couple of chapters.  I only managed to listen to it because I had several long drives, and it doesn’t take much effort to listen to an audiobook.  But really, don’t bother.

The book is an interesting concept: what if Abraham Lincoln had been a vampire slayer, fighting against those dread beasts?  What if many of the major historical events of the 19th century were driven by vampires, who were strong supporters of slavery (which allowed them to purchase their meals)?  But the execution is just plain awful.  The biggest problem is that Lincoln is almost entirely passive, the tool of a group of “good” vampires in a war against the bad vampires.  But that’s just cracking the coffin on the awfulness of this book: this one even had me feeling sympathetic to the record of Jefferson Davis, which is going some.

Avoid at all costs.

Horms by Joe Hill, another audiobook.  Now that’s more like it.  Iggy Parrish, who is generally suspected of brutally raping and murdering his girlfriend a year earlier, wakes up one morning to find he is growing horns.  Soon he finds that people are confessing their worst sins to him, and asking his permission to act out their worst impulses.  (Sometimes he says yes, sometimes no.)  In time, he and we start to realize that he’s turning into the devil, with other satanic powers to follow.

The book does a nice job of exploring this idea before turning into a solid thriller as Iggy starts using his powers to discover who really killed his girlfriend.  Yes, it’s a revenge thriller (a genre that I’m rather fond of, actually) with a supernatural touch.  But there’s also lots of sweet romance and childhood scenes, largely told in flashback.  And it’s interesting to see how Iggy learns the strengths and limitations of his powers.

My only reservation is that everything is just a little too pat.  This is the kind of book where, if a cat wanders across the walk in chapter 2, you know it’s going to be important in chapter 20.  Everything fits together a little too neatly, but that’s not much of a literary sin.  So I can happily recommend this one.

The Curse of Chalion by Lois McMaster Bujold.  An old friend, a comfort book.  I’m a big fan of Bujold: she’s one of the authors whose books I buy on initial publication no matter the topic.  This is one of my favorites of hers, and I reread it, not for the first time.  It’s a fantasy set in a well-thought-out world, full of excellent characters and fine plot twists, with an interesting set of gods of involve themselves with the characters’ in interesting ways.  Strongly recommended.

Hmm… I’m surprised there isn’t more on this list.  I could swear I read something else in the last few months.  (Well, I have been reading a few other things, but didn’t finish any of them yet.  Look to future installments for details.)  I guess it was a busy and challenging few months, though, so I guess it’s no surprise that everything is a bit blank for me.

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Joe’s simple rules of probate – your heirs want you to read this!

I have spent today running around Brooklyn managing probate details on my mother’s will.  Sara and I got a lot accomplished, and the end is in sight for getting everything handled, and that’s entirely a good thing.
But over the course of the day, I have learned many things about how to arrange an estate to make things easier on your survivors.  Sometime over the next few days, I’m going to change some of my own financial arrangements to make things easier for Julie and my kids in the event of the big Just In Case.  And because I suspect most of you would like to make things easier on your loved ones, here’s what I’ve learned about how to prepare your estate to make things easier for your survivors.  For their sake, do these things as soon as possible.  And if you expect to be the beneficiary of someone else’s estate, for your own sake get them to do these things.
The big caveat: I am not a lawyer.  I am not an expert on probate.  I’m just a guy who is currently serving as co-executor of one fairly simple estate who has learned a thing or two about it.
On with the rules.
1. Leave a will.
Do this even if you want your estate to go to the default heirs (e.g., spouse, children, etc).  If there is no will, your survivors will have to jump through a whole lot more hoops to settle your estate.  They will have to go before a judge to get someone appointed to manage the estate.  They will probably need a lawyer.  Do you really want your survivors scrambling to find a lawyer right after you die?  I didn’t think so.  Leave a will!
(My mother did this.  Yay!)
2. Pick someone reliable, organized, and motivated to be executor.
Being executor for a will is a pain in the butt.  There’s lots of paperwork.  There’s lots of people to call, certificates to get, and details to manage.  Find someone who will responsibly do all of that and who will not get lost in the details.  If they are motivated to get it done, all the better.
(My mother picked my sister and me.  We are managing just fine.  We’re also motivated, because we are the sole heirs.  Yay!)
3. Leave notes about all of your accounts.
It’s amazing how many accounts we accumulate these days.  My mother had a simple estate, and she had accounts with two banks, two brokerages (one for stocks, one for mutual funds), and an additional credit card at one more bank.  (Which is not to mention several rewards programs of various sorts, a library card, a cell phone, and utilities.)  She did not have any big loans or insurance policies, which would have added layers of complications.  I’m sure you have a similar list: I know I do.
By all means, write down all of those accounts.  Write down the institutions involved.  Write down the account numbers.  Write down the phone numbers to call.  Make sure that your notes can be easily found.  Even better, tell your executors where to find them.
A note on passwords: in a lot of cases, having passwords didn’t matter at all in handling my mother’s affairs.  It might have been nice to be able to check her accounts online, but really, it didn’t matter all that much.  So if you are nervous about writing down passwords (and I certainly am), don’t bother writing down your password for online banking or online brokerages.
The exception is something like Ebay where there is poor customer support other than online support.  See my previous post for my wretched experiences with Ebay.  Suffice to say that I would have saved hours of my life had I known my mother’s Ebay password.
(My mother had a notebook that had extensive notes on all of her accounts.  So yay!  But it took a little looking around her apartment before I found it – I didn’t locate it until my second trip to her apartment after her death – and if she told me about it ahead of time, I forgot.  So a half-boo.)
4. Identify beneficiaries on all of your accounts.
This one surprised me.  And I’m not talking only insurance policies: identify beneficiaries to your bank accounts as well.  It simplifies and speeds access to that money for your survivors.
Here’s what happens if you designate a beneficiary for a bank or brokerage account in the event of your death.  Your designated beneficiary gets a death certificate.  (Those are readily available: the director of a good funeral home will arrange getting them for a nominal fee and your survivors will have them in hand within a week of your death.)  He takes it to the bank.  The banker fills out a bunch of forms, makes a copy of the certificate, and asks your beneficiary if he wants to take over ownership of the account of be given a check.  Either way, the beneficiary has the money in hand.
Here’s what happens if you don’t designate a beneficiary.  The executor of the will delivers the will and death certificate to the clerk of the court to be probated.  The clerk of the court prepares a certificate of probate officially identifying the executors.  This process can take weeks.  It can take months if your situation is at all complicated (e.g., if you have children or a spouse who is not included in the will.)  The executor gets a tax  number for your estate similar to a social security number.  (This isn’t too bad: the IRS has an online site that does it while you wait.)  The executor sets up a bank account for the estate with the tax number.  The executor takes the death certificate and probate certificate to the bank and gets the bank to transfer the money to the estate’s account.  The executor makes sure that all of your debts are paid out of the estate’s accounts.  The executor probably does something else related to taxes, etc – I haven’t gotten that far so can’t speak to the process.  The executor finally gives out the money to the beneficiaries.
And God help your survivors if you did not leave a will or if your executor is not reliable.  (Remember steps 1 and 2!)  It will probably be months before they see any money, and when they do it will probably be reduced by legal fees.
See the difference?  Identifying beneficiaries for your accounts makes life much easier for them.  And if they need the money (for example, if you have a dependent college student as a beneficiary), doing things this way can cut weeks or months off the time it will take them to get their money.
(My mother had my sister and me designated as beneficiaries for her primary checking account.  So yay!  But she did not designate a beneficiary for any of her other accounts.  So boo.  But neither my sister nor I are dependent on the money in the estate, so it’s a wash.)
I’ll add other rules to this list as I get further into the probate process.  But please, do your loved ones who may survive you a favor: get your affairs ready for them.  Because there’s a lot of trucks on that highway, and you never know when one has your name on it.
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Ebay customer service fail, plus phone numbers

Before getting into the story, some phone numbers for Ebay customer support that I managed to find (they are not forthcoming with these):

General support: (800) 322-9266  or (408) 376-7400

Power seller support line: (866) 515-3229

Now, the story of what I consider to be some of the worst customer support I’ve encountered.

My mother, who died unexpectedly a little less than a month ago, was a power-seller of long standing on Ebay.  For many years she ran a business selling antique postcards under the account AKDMNANA, clearing in the tens of thousands of dollars a year for the last several, reaching gold-level power-seller status, and having several thousand positive feedbacks.

When she died my mother had several open auctions.  I’ve managed to get access to her email so have been receiving notifications from Ebay when those auctions close.  Further, several of her customers have been sending queries, and I’ve been getting notifications of those as well.

I’d like to satisfy those customers.  I really would.  My mother was proud of her Ebay store and went to great efforts to make sure the customers were satisfied, and I feel I owe it to her and them to close out her last business dealings with her Ebay store in a way to do credit to her.

Unfortunately, I don’t have my mother’s Ebay password.  And I can’t think of any way to get it – I’ve done the best I could to answer her account security question, but the answers I’ve tried just haven’t worked.

So I called Ebay customer support.

That alone was a challenge.  Ebay does not broadcast their customer support phone numbers.  (I found them, and they’re on the top of this post if you should have need of them.  But they aren’t anywhere on the Ebay site.)  And even then they want you to get a PIN to access customer support by logging into your account, which I couldn’t do in this case, so I had to negotiate around the phone menus to get past that.  So as you see, just getting a person on the phone is a challenge.

But I managed to do so, first calling a couple of days after my mother’s death.  I got transferred to someone in a special department (fair enough: while Ebay has to have encountered the deaths of sellers, it’s understandable that they would have special representatives for this kind of thing).  The person was perfectly nice and told me that while normally they don’t normally allow survivors to take over an account, given that my mother’s store was so well established they would make an exception.  All I would have to do was to fax a copy of her death certificate to a number that they gave me and they’d let me into her account.

I was quite busy with funeral planning at the time and didn’t have all the paperwork yet, so it took me a couple of weeks before I was able to get ahold of death certificates.  Once I did, I called customer support again, got the fax number once more, wrote a cover note explaining the situation, and sent off the fax.

And got no response, even though I had included both phone number and email with the fax.

So I called again a day later.  The phone rep told me that they hadn’t gotten the paperwork and gave me a different fax number to send to.  (The first fax number was not the right one, at least according to this person.)  So I sent the whole package to the second fax number.

And waited.  And got no response.

I tried calling two days later.  The wait on the phone was too long, so I decided to try again later.

Finally, I called again this past Tuesday.  After spending almost an hour on hold, I finally reached someone.  And got the fourth version of the story.  This person told me that they could not give me access to the account, but if I sent the paperwork, they would close the account.  Yes, they had a policy on what to do in these cases.  No, she couldn’t tell me what the policy was.  The people who managed that policy don’t do business over the phone, so there was no way for me to find out what the policy was.  She had no suggestions on what to do about those open auctions.  She had no way of telling if they had gotten the paperwork that I had faxed the week before.  (She thought the right fax number was the first one I had gotten, but really, who knows at this point.)  She said that she’d try to send me an email or phone me if/when the paperwork was received and something was done with the account.  It’s now two days later and I haven’t heard anything and don’t expect to hear anything.

But just note what I said in the above: Ebay has a policy for handling the death of sellers who have open auctions.  But she didn’t know what it was, and there was nobody I could talk to who did.  That’s got to be about the lamest excuse for customer support I’ve ever heard of.

After all of this, it’s clear that I’m not going to be able to do anything to close out those last auctions.  (And I should note that other than trying to do the right thing for those last customers, I don’t care about the state of the auctions.  The amount of money involved is on the order of fifty dollars, which isn’t worth the bother of trying to figure all this out, find the product somewhere in my mother’s apartment, and generally deal with all of this hassle.  I’m only trying to do the right thing here, and am stopped from doing so by Ebay’s Kafkaesque procedures.)

I’m going to send emails to those customers for whom I have email addresses letting them know of this.  If any of them or any of my mother’s other customers ever manage to read this, I am very sorry.   I’ve tried to do right by you, I really have.  But Ebay has made it impossible.  I hope the items you bought were not important to you, because there’s really nothing I can do at this point.

And here endeth the rant.

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What I’ve been listening to

A couple of months ago, I started listening to audio books in the car.  Strange that I never did that before, when you think of it, but I figured that this would be a good way to “read” some fun pulpy fiction, saving my book time for more serious stuff.

So far I’ve enjoyed it a lot.  But I do have one reservation: drive-time used to be think-time, and now it’s listen-time.

Over time, I may back away from the audio-book thing in favor of spending that time in thought.  But until then, I’ll supplement my “What I’ve been reading” with the occasional “What I’ve been listening to” posts.

Pirate Latitudes by Michael Crichton.  Crichton’s last book – I don’t think he actually finished it before he died.  A full-out swashbuckler, one of those books where the hero puts together a stalwart band of adventurers each with a unique talent and personality and proceeds to launch an attack against impossible odds running up against dramatic obstacle after dramatic obstacle.  Evil Spaniards!  Cannibals!  Betrayal!  Corrupt Officials!  Exclamation points!  Fun and preposterous!

A Christmas Carol by Charles Dickens.  Somehow I’ve made it to this point in life without ever actually reading A Christmas Carol.  Now I have, or have listened to it anyway.  You know the story and round up all the movie versions you’ve seen and you get a good idea of what’s in the book.  A classic, not much else to say.

Under the Dome by Stephen King.  King tortures another small town in Maine, this time by having an impenetrable invisible barrier appear between it and the outside world.  But the biggest threat isn’t the dome: it’s the corrupt small town Hitler-wannabe who seizes power and the various sociopaths he puts in power.  A big sprawling book with a huge cast, compulsively readable (or listenable, as in this case) with a strong narrative drive and excellent characters where the biggest downside is that the bad guys are a bit too bad (Big Jim Rennie really should have had a handlebar mustache to twirl).  And two special bonuses that make it stand out beyond other King books: first, there is no book author anywhere in sight (King has a habit of making his protagonists be authors, something that annoys me).  And second, the ending wasn’t bad, which makes it way better than most King endings.  (I’m not a fan of King endings, in case you hadn’t guessed.)  It’s not a perfect ending, mind you, but it’s nowhere near as bad and arbitrary as, say, that of The Stand. (And a special shout-out for Raul Esparza, the guy who read the audio book.  It’s an excellent performance, and his character voices helped make their personalities stand out.)

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What I’ve been reading

What the Dog Saw by Malcolm Gladwell.  A Christmas present from Andy, this is a collection of articles written by Gladwell over the years covering a wide range of subjects.  Gladwell has a gift for diving into a subject and providing interesting details that make you go “huh” and look at the world a little differently.   A few examples from the articles collected in this book:

  • The inventor of the birth control pill was a staunch Catholic who thought he was helping to make the rhythm method more practical.
  • It would be save money to lavish expensive apartments and support services to the worst of the chronically homeless even though that would be fundamentally unfair.
  • FBI criminal profiling is largely smoke and mirrors, having more in common with carnival fortune telling than with scientific crime fighting.

I greatly enjoyed this book.  I love learning something new about a part of the world that I did not suspect existed, and I enjoy having my preconceptions challenged.  Gladwell is excellent at providing those things, and I heartily recommend this one.

Carter Beats the Devil by Glen David Gold.  This was my beach-read for the week in Puerto Rico.  A thriller set largely in the 1920’s centering on Carter the Great, a stage magician, and featuring appearances by a number of historical characters ranging from the young Marx Brothers to Warren G. Harding.  Nothing really profound about this one, but I enjoyed it.

The Greatest Show on Earth by Richard Dawkins.  Dawkins is one of the leading evolutionary biologists, though in some circles he’s better known as a member of the new radical atheist movement.  This is his argument for why evolution is true and why the appallingly large number of young-earth creationists are wrong.

I find biology to be fascinating, for me the most interesting of the sciences.  And I find evolution by natural selection to be an elegant and often beautiful process.  Put that together and I greatly enjoyed this book.  And although it covered a lot of ground that I already knew well, I learned several new things in it.

I do have two criticisms, however.  First, I was hoping that this would be a book that I could recommend to creationist friends laying out the arguments for why evolution is true.  But Dawkins, who clearly has a lot of anger for the creationists, often launches some pretty nasty attacks at them, referring to them, for example, as “history deniers.”  While I don’t really disagree with his underlying point, he’s hardly going to persuade people by insulting them.  (Believe me, I’ve tried it over the years – it doesn’t work.)

Second, he often quotes long passages from various works about evolution and the biological sciences.  That’s fine, so far as it goes, but in several cases those works are his own books.  There’s something unseemly about an author who quotes himself (didn’t Oscar Wilde have something to say on that subject?), and it hardly seems necessary here.

But Dawkins lays out several solid arguments for evolution, many of which I hadn’t considered before.  And he describes several related matters that I found interesting, most notably the chapter on how embryos develop and how critical that is in evolution.  So with the two caveats above, I recommend this one.

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